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The Range Statement relates to the unit of competency as a whole. It allows for different work environments and situations that may affect performance. Add any essential operating conditions that may be present with training and assessment depending on the work situation, needs of the candidate, accessibility of the item, and local industry and regional contexts. |
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Work may relate to: | Specific groups, issues or communities e.g. Health issues of young people from particular cultural, religious, sub-cultural backgrounds and/or geographical areasMonitoring, evaluation and research activitiesPolicy developmentAssessmentIndividual caseworkCommunity developmentReferralsChild protection workProvision of information/materialsProject development and implementation |
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Client may include: | Individuals (inclusive of children, youth, adults and the aged)Those referred or self-referred Voluntary and involuntary People with specific needs seeking access to servicesSurvivors/victims of domestic violence, their families and friendsUsers of violence and their families |
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Underpinning values and philosophies in responding to domestic and family violence include: | The safety and well being of those subjected to domestic violence must be the first priority of any responseAll individuals have the right to be free from violenceThe community has a responsibility to work toward the prevention of domestic violence and to demonstrate the unacceptability of all forms of domestic violenceAll forms of domestic violence are unacceptable in any group, culture or creedThose who use violence should take responsibility for their behaviour and have access to programs to assist them change their behaviour to ensure the safety of their familyA commitment to meeting the needs and upholding the rights of clientsA commitment to empowering those affected by domestic violenceDomestic violence is widespread and complexDomestic violence impacts on the physical, emotional, social, and financial well being and safety of individuals in familiesDomestic violence and abuse has devastating effects on family members and results in significant social and economic costs to the community |
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Social, historical, political and economic context: | Statutory framework within which work takes place Historical context of work e.g. changing attitudes to domestic violence; changing approaches to working with people affected by domestic violenceChanging social context of work e.g. previous, current and changing government and societal views of domestic violence and approaches to working with clientsPolitical context e.g. government policies and initiatives affecting domestic violence workEconomic context e.g. current economic situation as it relates to and affects domestic violence and the subsequent impact on client needs and the effects of economic deprivation and control on clients attempting to escape domestic violence |
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Support processes will need to include at least one of the following: | Performance feedbackDebriefingTraining and developmentSupervision |
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Rights and responsibilities may include: | Rights of safetyRights under common lawRights outlined under relevant standards/principles and charters (e.g. UN declaration on rights of the child)Rights under the ConstitutionRights and responsibilities under legislation (e.g. freedom of information and child protection legislation)Guidelines relating to parameters of confidentiality/ client consentWorker's code of ethicsRights of victim to crime compensation |
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Interpersonal skills may include: | Means by which an emotionally safe and empathic environment is createdMeans for communicating with people with disabilities or where English is not the first languageMethods of communicating with different age, religious, gender and sexual identity groupsNon-judgemental communication techniquesUsing strategies that empower client to ensure safety of client and familyCultural, sub-cultural awareness/sensitivityDemonstrating empathyUsing appropriate body languageReflecting, summarising and paraphrasingAsking open-ended questionsThe ability to ask direct questions about violence in a sensitive and appropriate way Using conflict management skills if appropriateRecognition of client/worker power differencesMaintaining confidentialityIf needed, use of a qualified interpreter whose involvement will not jeopardise the safety of the client or client's familyActive listening |
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Specific needs relating to clients may include, but are not limited to those: | Who have a disabilityWho come from diverse cultural and sub-cultural backgroundsWhose preferred or main language is not EnglishWho are aged or youngWho live in a remote or rural locationWho are in same-sex relationshipsWho are of a particular genderWith a dual diagnosisWhose religious beliefs or practices need to be consideredWho have addiction or dependency issuesWho have mental health issuesWho come from an aboriginal backgroundWho come from a Torres Strait Islander background |
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Interviews and interactions with clients can be either informal or formal and include: | Scheduled or impromptuVia telephone or in personSeparate interviewsThrough a qualified interpreter whose involvement will not jeopardise the safety of the client or client's family Other specialist assistanceThose conducted in a safe environment which encourages disclosure when appropriate |
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Organisation standards and procedures may include those relating to: | Client and worker safetyCollection and storage of informationClient interview protocols and proceduresCode of conduct/code of ethics Principles and implementation of duty of care and rights of client to self determinationDepartmental, inter-departmental regulations, protocols and procedures relevant to work role and responsibilitiesInter-agency practice and protocolsUse of interpreter and interpreter servicesOrganisation mission statement and/or philosophyEligibility criteria for accessing particular servicesCompletion of forms and applicationsGuidelines relating to confidentiality/client consentOccupational health and safetyDebriefing and supervisionIndustry standards |
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Legislative and statutory requirements may include: | Relevant State/territory/Commonwealth legislation (e.g. domestic violence, guardianship, disability services, immigration, anti-discrimination, child protection, legal practice legislation)International conventions relating to the rights of children and young peopleRelevant international conventions on civil and human rightsFreedom of information legislation |
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Client needs and associated services and or strategies may include, but are not limited to: | Safety, physical and emotional securityAssistance to gain economic supportProtection from financial exploitationImmediate and appropriate responses which aim to ensure/maintain safetyLegal or medical information and supportAccommodation/transportationAccess to services/informationCounselling (individual, family or group focused)Referrals to specialist servicesReferrals to community support and/or education groupsEstablishment of community networksDomestic violence awareness raising programsProvision of assistance to address issues, gather information and locate other resourcesAdvocacy |
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Mechanisms that could be used to collect information could include: | Interviews with clients, family, significant others and carersQuestionnairesApplications and other formsCase documentationUsing specialist communicatorsClassification toolsClient consent (verbal or written)Information from professionals including medical reportsInformation from service providersPrevious file records |
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Risk may refer to client, client's family and/or worker and be indicated by the following: | Self identification of riskEvidence of physical injuriesThreat to safetyCurrent or previous criminal charges for assault of client by partner/ex-partnerCurrent or previous police involvementObjective assessment of client's current ability to protect self and children from further assault or harmThreat or attempts to self-harmFeelings of depression, anger, low self-esteem, suicidal thoughts, emotional distress or sleep disturbancesMedical problems such as overuse of tranquillisers, or alcohol, drug or substance abuse Intimidation and harassmentClient being denied access to funds, resources or medicationsExisting or previous orders relating to domestic violence (e.g. Apprehended violence order), or breach of ordersAvoidance of discussion regarding possible abuseImplausible explanation for injuriesRepeated requests for financial assistanceOther factors that may indicate a history of violenceChildren's behaviour and developmental levelCurrent behaviours of user of violenceFrequent hospital visits/admissionsCurrent or previous separationFamily court and/or relationship historyImplied or actual threats to harm the worker by user of violence |
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Appropriate persons may include: | Organisation management, colleagues, supervisor, team membersAcknowledged domestic violence issue specialistsVarious community groups representing cultural, sub-cultural, religious, social, ethnic, gender, sexual identity, and age groupings within the community Government representatives and service providersPoliceFamily members, friends, care-giversSpecialist support services for people with specific needsBehaviour change groups, such as users of violence groups, drug and alcohol groupsSupport groups such as survivors/victims of violence groups, community houses, women's networks and refuges, professional associationsAuthorities responsible for provision of community and justice administration services, for example, local councils, legal services, such as legal aid, and state and commonwealth agencies |
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